Surrey LIP: Learn about a wide range of services offered to refugees in Surrey.
Thursday, September 10, 2015

There are a number of ways how you could help refugees to settle in Surrey. You could  donate to international agencies providing aid to refugees, you could educate others about the hurdles refugees are facing, you could also support local agencies through donations or volunteering and/or sponsor a refugee family to come to Canada. Below is the list of Surrey-based agencies that offer services to refugees.

DIVERSEcity Community Resources Society  

DIVERSEcity Community Resources Society has been providing programs and services that meet the specialized needs of clients with refugee experience since 2003. In particular, DIVERSEcity delivers the Moving Ahead Program (intensive case management support for vulnerable clients), literacy and language training programs for multi-barriered clients, counselling services, employment support services, community kitchen and garden programs, as well as programs that support refugee families with young children (First Steps Program and IMPACT Parenting program).

For more information about our specialized refugee-serving programs and services, please refer to our website www.dcrs.ca or contact Tahzeem Kassam, Chief Operating Officer at 604-547-1274 or email at tkassam@dcrs.ca


  • ISSofBC Resettlement Assistance Program: Provides temporary accommodation for Government Assisted Refugees (GARs) arriving in BC, & orientation and information on programs and services available to aid in the adjustment to life in Canada.Contact: Caroline Dailly, caroline.dailly@issbc.org or 604-684-7498.
  • ISSofBC Moving Ahead Program (New Westminster): Provides intensive wraparound settlement support and case management to high-needs refugees. Languages: Arabic, Farsi, Dari, French, Urdu. Contact: Andrea Canales, andrea.canales@issbc.org or 604-522-5902
  • Settlement Orientation Services (SOS):Provides support to clients going through a refugee claim process with Information, counseling, referrals, interpretation, help completing forms and applying for legal aid. Contact: Kerstin Walter, kwalter_sos@vrsa.ca or 604-255-1881

Options Community Services Society

  • Citizenship and Immigration Canada Settlement Program: helps new immigrants and refugees to settle in Canada
  • WelcomeBC Settlement and Integration Program: provides settlement services to naturalized citizens and temporary foreign workers
  • Moving Ahead Program (Vulnerable Immigrant Population Program): assists high-risk refugees with multiple needs and significant integration barriers.
  • First Steps (Early Years Refugee Settlement Program): offers parent-child drop-in and support for GARS and their young children.

Address: 13520 78 Ave. Surrey, B.C. V3W 8J6 Contact Person: Connie Hong. Email: connie.hong@options.bc.ca. Phone: 604-501-6860

Progressive Intercultural Community Services (PICS) Society 

PICS has a steady flow of refugees visiting us with numerous requests for help. we provide quick information and referrals to appropriate resources. We have the capacity to serve in the language  Dari, Farsi, Pashto, Urdu and Arabic languages. We organize clothing and food drive to assist with clients' daily needs. Our Arabic settlement counselor from Syria goes beyond her required duties and helps the refugees through workshops on important themes and ESL to ensure their fast and smooth settlement and assist clients in a culturally appropriate way.

  • CIC Canada Settlement Program: helps new immigrants and refugees to settle in Canada.
  • WelcomeBC Settlement and Integration Program: provides settlement services to naturalized citizens and temporary foreign workers.

Contact information: Devinder Chattha, Director, Language Studies, Settlement & Social Programs. 12725 - 80th Avenue, Surrey V3W 3A6  Tel: 604-596-7722 ext. 107. Devinder.chattha@pics.bc.ca 

SUCCESS Surrey-Delta Service Centre

SUCCESS Surrey-Delta Service Centre provides services to immigrants and refugees in English, Arabic, Mandarin, Korean and Tagalog. We provide general settlement and integration information as well as needs assessments and referrals for individuals and families through one-to-one and group sessions. Key areas of assistance include family support services, employment, health, community resources, and immigration and citizenship. ISIP offer language training and skills development courses from literacy to LINC 7 in Guildford and South Surrey. SUCCESS also delivers the Moving Ahead Program for at-risk, vulnerable clients in Vancouver, Tri-Cities and Richmond. Language of service includes Arabic, Farsi, Vietnamese, Spanish, Kurdish, French and Tigrinya. 

Contact:  Jenny Lam, Regional Manager, SUCCESS Immigrant Settlement and Integration Program 

206-10090 152nd Street, Surrey, BC V3R 8X8  Tel: 604-588-6869 ext.123 or  jenny.lam@success.bc.ca

Surrey Libraries  

Surrey Libraries has 9 branches that are open to all, including refugees. Our qualified staff offer assistance on information such as looking for housing or free story times that help children & parents learn English. We offer free classes in English conversation practice, digital literacy skills such as how to use a computer, and financial literacy skills such as learning to balance a check book.

Surrey Libraries also offer resources for refugees to learn essential life skills and books in their mother tongue to teach children about their roots. We provide welcoming spaces where refugees can learn about their local community and Canadian culture, make friends and learn how to adapt and succeed their new home.

Contact: Surinder Bhogal, 604-598-7304 or sbhogal@surrey.ca

Surrey Schools

The Surrey School District English Language Learner (ELL) Welcome Centre assists immigrant/refugee students and their families with their integration into the Surrey school system and community.  The Welcome Centre provide:

  • Outreach services to all immigrant and refugee families new to the District and community
  • Initial support and counseling from Multicultural and Settlement Workers in Schools
  • Consistent reception, orientation services, and information about our schools and the B.C. School System
  • Links to continuing education opportunities
  • Links to community and government agencies and services
  • Referrals to appropriate school/community programs, workshops, or support groups relating to settlement within the community

Contact: Caroline Lai, Manager. Surrey School District (No. 36). #120 – 7525 King George Blvd, Surrey BC  V3W 5A8. Telephone:  604-543-3060. lai_c@surreyschools.ca


UMOJA Newcomers Family Service Centre

Umoja provides the following services to refugees in Surrey:

  • Adult Literacy and Life Skills Program

  • First Steps: Hand in Hand program for Refugee Families with Children 0-6 years old. This program focuses on Early Childhood Development and parenting skills in the Canadian context
  • Afterschool program for children 6-12 years old. This includes homework club, Saturday program, summer camp and girls only group
  • Family Outreach support service
  • Youth Outreach support services

For more information about services or to set up an appointment please contact: Somlark Noithongkham 604-581-5574  programs_assistant@umojaoperation.ca